More data needed:
Please capture the following:
- detailed trace log from ATA
- debug sip-message error from 7960 phone
(1) Short problem description:
Cisco 7960 and 7940 do not work with net2phone SIP service, but Cisco
ATA does work.
(2) Longer problem description (what happens):
Phone fails to authenticate. If you have a net2phone account
where an ATA works, just try to do the same configuration with a
7960. When setting up the account with net2phone you have to
request a "linksys" account. I could provide a trace, but this is
easily reproducible and working with net2phone probably has other
business context issues between Cisco and Net2Phone Inc.
(3) Possible solution (what did you expect):
The only solution was to use an ATA instead.
(4) How to reproduce (if possible / applicable):
100% reproducable. Get a net2phone account provisioned to work
with an ATA. Verify it works with the ATA. Then try to
configure a 7960 to work with the same account.
(5) Workaround used currently (if applicable):
no workaround.
(7) Would you classify this as:
(A) Bug/malfunction: Can not deploy before fixed
This is an interoperability bug.
(9) Contact information:
Richard V. Ford <rvf@SPAM.packeteer.com>
(11) Report:
Message-Id: <5.1.0.14.0.20030623155223.044f4cb8@10.100.99.30>
Date: Mon, 23 Jun 2003 16:00:56 -0700